F.A.Q's

We are the Edmonton area’s leading choice for RV telecommunication systems and have been serving the community for more than 13 years.

We carry satellite systems for either Shaw Direct or Bell TV/ Dish Network, cell boosters and Wi-Fi options.

We understand that there are a lot of confusion sometimes with this type of technology, but hopefully this list of FAQs will clarify most of it. 

Q1: I spend much of the year in the United States and even Mexico.  Which system is better?

A1: Only Shaw Direct has coverage outside of Canada.  All Shaw’s channels are now full HD, both in Canada and elsewhere.  However, not all your local broadcast channels will be available outside of Canada.

Bells signal strength begins to drop rapidly as you enter the US and stops completely approximately 400 KMs south of the border.

However, The Bell systems can be reprogrammed to pick up Dish Network once in the US and you can now get a pay-as-you-go Dish Network account during your time in the US.

Q2: I hear Shaw Direct won’t work in the US anymore.  Is this true?

A2: Shaw Direct has recently changed their policies in regards to coverage outside of Canada. 

Shaw now broadcasts off of two satellites.  One only covers Canada and one covers all of North America, including Mexico.  There are still a large number of channels available outside of Canada.  However, Shaw Direct may move channels without notice. 

Q3: I only use my RV up to 6 months in a year. Do I need to pay my satellite subscription for the entire year?

A3: Absolutely not! Your programming provider will allow you to disconnect your services when not in use (some restrictions apply). If you already subscribe to satellite for your home, you may either bring your receiver from home into your RV or add another receiver to your account for a minimal monthly fee.

Q4: What are the advantages & disadvantages between a tripod or temporary mounted dish and a fixed dish on my RV?

A4: There is one main advantage to staying with a temporary mounted system: the dish can be positioned away from trees or other obstructions even if the RV is surrounded. The disadvantages include having to store the mount and dish, having to aim the dish every time you move, and it is subject to vandalism.

Q5: Are dome systems compatible with Shaw Direct?

A5: No, there are no domes that can work for Shaw Direct.  To receive Shaw Direct signals with an automatic system, it is necessary to use a full size, fold up dish.

Q6: Do I need a new account for TV in my RV if I currently have satellite TV at home?

A6: No, we have automatic satellite systems for either Canadian provider. So, for example, if you have a Shaw direct system at home, it makes sense to have the same provider in your RV. Now you can simply take a receiver from the house with you when you travel or add a dedicated receiver to the RV. This way, you do not have to pay for two accounts just to have your TV on vacation. With both companies, you can have up to six (6) receivers per account. Please check with your service provider first for restrictions.

 

Q7: Do I need a separate receiver for each TV in my RV?

A7: If you want to watch something different on each TV at the same time, or you want an HD picture on each TV, yes you will need multiple receivers. 

If you want the same channel on all the TVs, we can typically connect one receiver to multiple TVs with some low cost but additional hardware.  Please note that the other TVs will not be displaying HD picture.

 

Cell boosters:

Q8: Will a cell phone booster give me signal anywhere?

A8: No.  A booster can only amplify signals, not create them.  So, you will need some signal available for it to boost.  If you have one area of your campsite/ mobile office/ home etc. that has reliable signal, then yes, a booster can expand that signal to the rest of your site.  Please keep it mind that if you only have bad reception where you are, a booster will only increase the amount of bad signal, not necessarily improve it.

 

Q9: Do I need a special type of booster for my cell phone provider?

A9: No, our boosters will work for all providers, worldwide on all 4G networks.

 

Wi-Fi:

Q10: What is the difference between a Wi-Fi range extender and a hot spot?

 

A10: A Wi-Fi range extender is basically a booster for Wi-Fi signals.  You do need a network within range of your extender for you to tap into.  You will still need the password for that network or find an unsecured one.  There is less online security on a shared network, but there are no additional data charges.

Some Wi-Fi extenders have a range as little as 500m up to 10 km.  The Rouge Wave that we carry has a range of up to 10 km.  Remember that Wi-Fi signal strength does not always equal speed.  You may be able to pick up 5 bars of signal strength on a Wi-Fi network, even with an extender, but you still have to share it with everyone else that is one the same network.  IE; if you are in a full RV park with 100 sites, it is safe to assume that there can be up to 400 people on the network at the same time.  It will be slow, even at maximum signal.  “You can have the fastest car in the world, but you’re stuck in traffic”

 

A hot spot is you own personal, private and secured access to the internet.  You will not have to find a network to piggyback off of or worry about the amount of traffic around you.  Most hotspots need cellular signal in order to access the internet.  There are data charges related to hotspots, so it can get expensive depending on your usage.  The Solis hot spot that we carry has an unlimited data daily plan, but the speeds are slowed down after a certain amount of data specifically to limit streaming use.  It does work great for email, blogging, social media, navigation and Google.  It also works in more than 130 countries, worldwide for the same daily rate.

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