F.A.Q's

We are the Edmonton area’s leading choice for RV telecommunication systems, and have been serving the community for more than 11 years.

We carry automatic satellite systems for either Shaw Direct or Bell TV/ Dish Network. All systems are High Definition (HD) ready.

The choice of which satellite system/ provider that will work best for you in your RV can be made simply by reading the following questions.  WiFi FAQs can be found further down the page.

Q1: I spend much of the year in the United States and even Mexico.  Which system is better?

A1: Only Shaw Direct has coverage outside of Canada.  However, once you leave Canada, only a limited HD channel line will be available.

Bells signal strength begins to drop rapidly as you enter the US and stops completely approximately 400 KMs south of the border.

However, The Bell systems can be reprogrammed to pick up Dish Network once in the US and you can now get a pay-as-you-go Dish Network account during your time in the US.

Now, you can keep Shaw Direct and have the similar programming almost anywhere you go, or you can use Bell in Canada and switch to Dish Network when in the US.  Keep in mind, you will not have any Canadian content outside of Canada on Dish Network.

Q2: I hear Shaw Direct won’t work in the US anymore.  Is this true?

A2: Shaw Direct has recently changed their policies in regards to coverage outside of Canada. 

Shaw now broadcasts off of three satellites.  The third one started broadcasting in April, 2013.  This new satellite only covers Canada, but the original two will continue to have the same footprint as before.  Shaw will terminate all non HD channels as of October 2019.  They will be broadcasting a select HD channel lineup off of the original satellites to cover outside of Canada.  However, Shaw Direct may move channels without notice. 

Q3: I only use my RV up to 6 months in a year. Do I need to pay my satellite subscription for the entire year?

A3: Absolutely not! Your programming provider will allow you to disconnect your services when not in use (some restrictions apply). If you already subscribe to satellite for your home, you may either bring your receiver from home into your RV or add another receiver to your account for a minimal monthly fee.

Q4: What are the advantages & disadvantages between a tripod or temporary mounted dish and a fixed dish on my RV?

A4: There is one main advantage to staying with a temporary mounted system: the dish can be positioned away from trees or other obstructions even if the RV is surrounded. The disadvantages include having to store the mount and dish, having to aim the dish every time you move, and it is subject to vandalism.

Q5: Are dome systems compatible with Shaw Direct?

A5: No, there are no domes that can work for Shaw Direct.  To receive Shaw Direct signals with an automatic system, it is necessary to use a full size, fold up dish.

Q6: Do I need a new account for TV in my RV if I currently have satellite TV at home?

A6: No, we have automatic satellite systems for either Canadian provider. So, for example, if you have a Shaw direct system at home, it makes sense to have the same provider in your RV. Now you can simply take a receiver from the house with you when you travel or add a dedicated receiver to the RV. This way, you do not have to pay for two accounts just to have your TV on vacation. With both companies, you can have up to six (6) receivers per account. Please check with your service provider first for restrictions.

Q7: Do I need a separate receiver for each TV in my RV?

A7: If you want to watch something different on each TV at the same time, or you want an HD picture on each TV, yes you will need multiple receivers. 

If you want the same channel on all the TVs, we can typically connect one receiver to multiple TVs with some low cost but additional hardware.  Please note that the other TVs will not be displaying HD picture.

Wifi FAQs

Q8: What is the difference between the Rouge wave and the Skyroam Solis systems?

A8: The Rogue Wave antenna allows you to “piggy Back” off of other WiFi networks where ever you go.  Log onto any open network within its range (up to 10 KMs away) and have internet access with no monthly fees.  There are usually lots of open networks as you travel or local businesses will give you their password with a small purchase.

The Skyroam Solis is a portable hotspot that will work in more than 130 countries.  It works off of the cellular networks.  There are data fees with this device but you have your own secure connection.  The Solis is not recommended for streaming.

Q9: What about using the Solis in poor cell reception areas?

A9: Our cellular boosters will also boost the signal needed for the Solis device.

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